Frequently Asked Questions


Q: How long does it take for you to make and ship my items?

A: This really depends on what you order. Some items are made in-house and others are ordered using our worldwide vendor network. We usually ask for two weeks to complete orders, but we also offer faster services on many products and even have 24-hour rush services available in some cases. Shipping speeds depend on your location, but we can expedite shipping for an additional fee. One of our marketing representatives can give you more accurate estimates, and they would love to help you!
 

Q: What do you mean by production-ready artwork?

A: To put your art on any of our branded items, we need high-quality vectored artwork. If you don’t have that, we can help you create it. In most cases, we provide this service free of charge. For embroidery, the art must also be digitized. There is a small one-time fee for this service. Once we have your digitized artwork, we keep in on file for future use and do not charge the digitization fee if you order again. 
 

Q: I don’t see what I’m looking for on your website. Is that all you have available?

A: Our website shows a limited selection of some of our best-selling products; however, we offer hundreds of thousands of products through both in-house production and our worldwide vendor network. If you can imagine it, we can probably find it or have it made. Just call us to have one of our marketing advisors help you find the perfect products.
 

Q: Why should I order from you? Can’t I just order products like this myself online?

A: There are websites now that do offer self-service promotional product design, and that does work for some people. However, we provide you with a team of experts that help you every step of the way to ensure you end up with the perfect strategy and items to reach your goals. With marketing advisors to help you choose products, a graphic design team to create and/or ready your artwork for print, and an office staff to track and manage your order, you can sit back and relax after making your choices. We’ll ensure that everything you ordered is made to your specifications and shipped out on time. We also receive discounts from many suppliers and vendors, allowing us to offer you competitive pricing on all of our items.